Amy Thomas

Dynamic IT Communications Coordinator with 7+ years of experience streamlining communications to maximize revenue within businesses. Skilled in communications, customer service, data entry and analysis, technical writing, proofreading, and UX design.

Experience

DMS, a BRMi Company, NIH/NCI Contract, Frederick, MD - Fort Detrick — IT Communications Coordinator

January 13, 2020 - Present

• Manage communications by designing, writing, and sending mass email communications via The Communication Center and Outlook to streamline communications within the company.

• Track data by creating, organizing, and reviewing communication documents and reports to ensure accurate recording of business communications.

• Create and manage a communication request system within the IT department to improve the request process.

• Create, edit, and publish Knowledge Base articles within ServiceNow.

• Manage the training and knowledge of the communications team.

Abeo, Frederick, MD — Billing Assistant and Billing Specialist

November 2017 - December 2019

• Submit and review claims to maintain timely medical billing for multiple pathology providers.

• Communicate with a multitude of insurance providers as well as patients to ensure payment is approved and received.

Glade Valley Animal Hospital, Frederick, MD — Receptionist

June 2017 - November 2017

• Operate a multi-phone line system while following up with client calls and emails.        

• Proficient in using the VIA System to schedule client appointments with doctors and technicians.

Frederick Veterinary Center, Frederick, MD — Client Service Representative

July 2016 - June 2017

• Successfully navigate computer applications, including Word, Excel, AVIMark, Care Credit, and ANTECH, to guarantee client and employer satisfaction.

• Operate a multi-phone line system to ensure all client needs are met.

Best Buy, Frederick, MD — Customer Service Specialist

September 2015 - July 2016

• Operate the Point of Sales system to make sales and resolve customer issues.

• Recommend products to customers based on their individual needs.